returns

RETURN POLICY:

At Mai Johnson, we work hard to ensure that you are using the best cosmetics and skincare products possible. Your business is important to us and we want to be certain that you are completely satisfied with your purchase. Our website offers a 14-day money back guarantee on the entire line of products available on our site. 

 

HERE’S HOW IT WORKS:

For products purchased directly from Mai Johnson, we accept returns and exchanges requested within 14 days of delivery at your address (shipping and handling not included). To return or exchange your order, please contact our customer service team for your RA# via: getfresh@maijohnson.com

 

 

NOTE:

Only products purchased from www.maijiohnson.com may be returned, for a refund or exchange. Items purchased from another retail store location or website must be returned to the original place of purchase. 

 

  • Shipping charges are nonrefundable. Exchanges ship for free. 

  • We cannot refund partial items in a kit or set. All items in the kit or set must be returned to obtain a refund. 

  • We cannot refund gift certificates or credits. 

  • Once the package arrives at our return center, it takes 4-5 business days to process. Please allow additional 5-7 business days for the return to appear on your bank statement.