We happily ship to (almost) all countries worldwide!
All international orders are subject to customs, duty, and all import fees as defined by the country of import. Customs, duty, and all import fees are not included in your Mai Johnson & Co order and/or shipping total. Mai Johnson & Co is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
First Class: 7-10 Business Days Priority Mail: 5-7 Business Days
7-21 Business Days (Does NOT account for time spent at customs, border inspection facilities,).
For overnight shipping, orders must be placed by 9am PST Monday-Friday and will be shipped out the following business day (note that business days are Monday-Friday, excluding major holidays). Any orders placed on Friday-Sunday will have their packages shipped out on the following Tuesday. Note that holidays are excluded. Business days are from Monday-Friday.
We currently ships to all 50 States. We also ship worldwide with the exclusion of China, Hong Kong, Taiwan, and Spain.
Yes, to ensure the safety of our employees, we've had to temporarily extend our delivery timeframes. It can take up to 5 business days to fulfill and ship your order. We thank you in advance for your patience.
Customer service will reply to your message within 1-2 business days. Please be sure not to send multiple emails/messages as this will move your email last in queue and delay response times.
Returns & Exchange
Only products purchased from this site may be returned, for a refund or exchange. We work hard to ensure that you are using the best cosmetics and skincare products possible. Your business is important to us and we want to be certain that you are completely satisfied with your purchase. Our website offers a 14-day money back guarantee on the entire line of products available on our site.
Shipping charges are nonrefundable. Exchanges ship for free. We cannot refund partial items in a kit or set. All items in the kit or set must be returned to obtain a refund. We cannot refund gift certificates or credits. Once the package arrives at our return center, it takes 4-5 business days to process.
In order to receive a replacement or refund for the damage/defective product, it MUST be reported upon delivery or within 14 days of delivery. You must send photos of the damage/defective product.
Reaching out after the 14 days will NOT be accepted. The replacement/refund can take up to 2-3 business days to process. Replacements ship for free.
Please contact our customer service team via email to start the process: email@example.com
Unfortunately, we will not accept any international returns/exchanges. It is the customers responsibility to put the correct address on the order and pay any customs fees. A refund will only be considered if the product arrives damaged or defective.
For products purchased directly from Mai Johnson & Co, we accept returns and exchanges requested within 14 days of delivery at your address (shipping and handling not included). To return or exchange your order, please contact our customer service team for your RA# via: firstname.lastname@example.org
In the event that you are issued a refund for your purchase, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. This may take 5-7 business days.
Oh no! We avoid this as much as possible, but in the event that you receive the wrong product, please reach out to our customer support: email@example.com.
Please include the following: order number, name, and a photo of the incorrect product.
If it’s within the hour of purchase during business hours (M-F 9am-6 pm PST), we can still help! Send us an email to firstname.lastname@example.org right away.
No, but having an account allows you to have all of your orders in one place.
Order confirmations can sometimes take up to 24 hours to receive. If you have yet to receive your order confirmation after 24 hours, please reach out to support at email@example.com. We will get back to you during our business hours M-F 9am-6pm PST.
Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. All sales are final.
If there is a promotion, the discount code must be placed within the promotional time frame. We cannot honor any discount codes outside of the promotional time frame.
Unfortunately, once an order has been placed you cannot make any changes to the payment method.